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Historia de Ana

Renovación fallida a compensación de €3.500

Mala Calidad de Servicio
Compensación de €3.500
35 días

The Problem

Ana hired a contractor for a €8,000 kitchen renovation. After receiving €5,000 upfront, the contractor completed only 40% of the work, left major defects, and stopped responding to calls. The kitchen was unusable.

Pruebas
Contract
Payment Proof
Unfinished Work
Unanswered Messages
Día
3

Started with AnyComplaint

Ana documented the situation with our AI, which helped her understand she could claim for breach of contract and request compensation for damages.

Do you have a written contract specifying the scope of work and timeline?
Yes, it says the work should have been completed in 3 weeks. It's been 2 months.
This is a clear breach of contract under Articles 798-800 of the Civil Code. You can demand completion of work, return of overpayment, and compensation for damages.
4 preguntas clarificadoras
6 hechos extraídos
Día
3

Complaint Generated

A formal demand letter was created requesting completion of work or refund plus damages.

Documento Generado
REF: AC-2024-XXXX
Reclamación Formal
Nos termos dos artigos 798.º a 800.º do Código Civil, o incumprimento culposo das obrigações contratuais confere ao credor o direito a ser indemnizado pelos danos causados. Face ao incumprimento grave e definitivo do contrato, venho exigir: (1) Conclusão imediata dos trabalhos; ou (2) Restituição do valor proporcional às obras não realizadas, acrescido de indemnização pelos danos...
[...continúa con estructura formal, citas legales y recursos solicitados]
Código Civil, Art. 798.º

Contractual liability for non-performance

Código Civil, Art. 562.º

Obligation to compensate damages

Día
20

Company Response

After receiving the formal complaint via registered mail, the contractor responded through his lawyer.

"My client acknowledges the delays in completing the contracted work. We propose a settlement of €3,500, representing the value of incomplete work plus compensation for inconvenience, in exchange for releasing all claims."

— Servicio al Cliente
Día
35

Resolution

Ana accepted the settlement, which covered hiring another contractor to finish the work properly.

€3,500
Recuperado
Settlement payment received
Hired new contractor to complete work
Kitchen fully functional
"

Estaba devastada cuando desapareció. La queja formal llamó su atención - de repente tenía un abogado respondiendo. Recuperé mi dinero y una cocina decente.

AR
Ana R.
Coimbra

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