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Historia de Beatriz

Vuelo TAP cancelado a compensación de €600

Problemas de Viaje y Vuelos
Compensación de €600
45 días

The Problem

Beatriz's TAP flight from Lisbon to Paris was cancelled 2 hours before departure. The airline offered only rebooking for the next day or a voucher - no mention of the €400 compensation she was entitled to.

Pruebas
Booking Confirmation
Cancellation Notice
TAP Response
Día
3

Started with AnyComplaint

Beatriz described the cancellation. Our AI explained her rights under EU Regulation 261/2004.

How much notice did you receive before the flight was cancelled?
About 2 hours. I was already at the airport.
Under EU Regulation 261/2004, for a flight of 1,500-3,500 km cancelled with less than 14 days notice, you are entitled to €400 compensation, plus choice of refund or rebooking. They cannot offer only a voucher.
4 preguntas clarificadoras
6 hechos extraídos
Día
3

Complaint Generated

A formal compensation claim was prepared citing EU passenger rights.

Documento Generado
REF: AC-2024-XXXX
Reclamación Formal
Nos termos do artigo 7.º do Regulamento (CE) n.º 261/2004, tenho direito a uma indemnização de €400 pelo cancelamento do voo com menos de 14 dias de antecedência. Adicionalmente, nos termos do artigo 8.º, tenho direito a reembolso integral ou reencaminhamento, não podendo ser limitada a um voucher...
[...continúa con estructura formal, citas legales y recursos solicitados]
Regulamento (CE) n.º 261/2004, Art. 7.º

Right to €250-600 compensation

Regulamento (CE) n.º 261/2004, Art. 8.º

Right to refund or rebooking

Día
30

Company Response

After the formal complaint and ANAC (Portuguese aviation authority) involvement, TAP responded.

"We acknowledge your right to compensation under EU Regulation 261/2004. We are processing a payment of €400 to the bank account provided in your claim."

— Servicio al Cliente
Día
45

Resolution

Beatriz received €400 compensation plus €200 for additional expenses (hotel, meals) caused by the cancellation.

€600
Recuperado
€400 EU261 compensation
€200 additional expenses covered
Full refund of original ticket
"

Intentaron deshacerse de mí con un vale. Conocer mis derechos y tener una queja formal marcó toda la diferencia - obtuve €600 en total.

BP
Beatriz P.
Sintra

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