Volver a Problemas de Viaje y Vuelos
FV

Historia de Francisco

Vacaciones arruinadas a reembolso del 40%

Problemas de Viaje y Vuelos
Reembolso de €1.400
50 días

The Problem

Francisco booked a €3,500 all-inclusive package to a "5-star resort" in the Algarve. Upon arrival, the pool was closed for renovation, the restaurant served limited food, and construction noise made sleep impossible.

Pruebas
Booking Details
Resort Conditions
Original Listing
Complaints to Hotel
Día
2

Started with AnyComplaint

Francisco documented the discrepancies between what was promised and delivered.

What facilities were unavailable or different from what was advertised?
Main pool closed, only cold breakfast available instead of full buffet, and there was construction from 7am every day.
This constitutes significant non-conformity with the package travel contract. Under DL 61/2011, you are entitled to an appropriate price reduction and potentially additional compensation for the ruined holiday experience.
4 preguntas clarificadoras
6 hechos extraídos
Día
2

Complaint Generated

A detailed complaint was prepared documenting each deviation from the contract.

Documento Generado
REF: AC-2024-XXXX
Reclamación Formal
Nos termos dos artigos 22.º a 25.º do Decreto-Lei n.º 61/2011, quando os serviços de viagem não são executados em conformidade com o contrato, o viajante tem direito a redução do preço e, sendo caso disso, a indemnização pelos danos causados. A piscina principal encerrada, restaurante com serviço limitado e ruído constante de obras constituem incumprimento grave...
[...continúa con estructura formal, citas legales y recursos solicitados]
DL 61/2011, Art. 23.º

Right to price reduction

DL 61/2011, Art. 25.º

Right to compensation for damages

Día
35

Company Response

The travel agency responded after reviewing the documented evidence.

"We apologize that your holiday experience did not meet expectations. After reviewing the evidence provided, we agree that significant services were not delivered as contracted. We offer a 40% refund as compensation."

— Servicio al Cliente
Día
50

Resolution

Francisco received a 40% refund of the package cost, acknowledging the significant service failures.

€1,400
Recuperado
40% refund of package cost
Formal apology from agency
Voucher for future booking
"

¡Documenta todo! Las fotos y los correos de queja diarios demostraron exactamente lo que experimentamos. Recuperé el 40% por unas vacaciones que estuvieron 50% arruinadas.

FV
Francisco V.
Viseu

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