Historia de Inês

Limpieza incompleta a reembolso total

Mala Calidad de Servicio

Reembolso de €180

8 días

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Pruebas

Booking Confirmation

Uncleaned Areas

Service Booking

Día

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?

Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.

And what was actually cleaned?

Just the bedrooms and living room floors. They left without doing the rest.

4 preguntas clarificadoras

6 hechos extraídos

Día

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Documento Generado

REF: AC-2024-XXXX

Reclamación Formal

O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...

[...continúa con estructura formal, citas legales y recursos solicitados]

Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

Día

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
— Servicio al Cliente

Día

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180

Recuperado

Full refund processed

Company apologized formally

Hired alternative service

"
Al principio intentaron ofrecer un descuento parcial. La queja formal les hizo darse cuenta de que iba en serio. Reembolso completo en una semana.
IT
Inês T.
Setúbal

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