Volver a Cláusulas Contractuales Abusivas
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Historia de Miguel

Tarifas ocultas a contrato anulado

Cláusulas Contractuales Abusivas
Reembolso de €180
25 días

The Problem

Miguel signed up for a gym membership advertised at €29/month. After 6 months, he discovered €180 in hidden fees: "administration fee," "card replacement," and "maintenance contribution" that were buried in fine print.

Pruebas
Original Ad
Bank Statements
Contract
Día
2

Started with AnyComplaint

Miguel explained the situation. Our AI identified this as a case of unfair contract terms and hidden fees.

Were these additional fees clearly explained before you signed the contract?
Not at all. They just showed me the €29/month price and rushed me through signing.
This may constitute an unfair commercial practice. Under DL 446/85, contract terms that were not properly communicated can be void. Hidden fees that significantly increase the cost are particularly problematic.
4 preguntas clarificadoras
6 hechos extraídos
Día
2

Complaint Generated

A complaint challenging the validity of the hidden fee clauses was generated.

Documento Generado
REF: AC-2024-XXXX
Reclamación Formal
Nos termos do Decreto-Lei n.º 446/85, as cláusulas contratuais gerais que não tenham sido adequadamente comunicadas ao aderente consideram-se excluídas do contrato. As taxas adicionais de €180 não foram devidamente comunicadas no momento da contratação, violando o dever de informação previsto no artigo 8.º da Lei n.º 24/96...
[...continúa con estructura formal, citas legales y recursos solicitados]
DL 446/85, Art. 8.º

Duty to communicate contract terms

Lei n.º 24/96, Art. 8.º

Right to information

Día
15

Company Response

The gym's customer service department responded after escalation to their legal team.

"After reviewing your complaint and our communication records, we acknowledge that the additional fees may not have been clearly communicated. We will credit your account with the €180 in disputed charges."

— Servicio al Cliente
Día
25

Resolution

Miguel received a full refund of the hidden fees and continued his membership at the advertised price.

€180
Recuperado
Full refund of hidden fees
Membership continues at advertised €29/month
No cancellation penalties
"

Intentaron esconderse detrás de la letra pequeña, pero la ley portuguesa protege a los consumidores de estos trucos. Recuperé cada euro.

MD
Miguel D.
Aveiro

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