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RC

Historia de Rita

Penalización injusta a tarifa cancelada

Cláusulas Contractuales Abusivas
€350 de tarifa cancelada
30 días

The Problem

Rita signed a 24-month contract for 500Mbps internet at €45/month. The actual speed never exceeded 100Mbps despite multiple technician visits. When she tried to cancel, they demanded €350 early termination fee.

Pruebas
Contract
Speed Tests
Technician Reports
Día
3

Started with AnyComplaint

Rita documented the consistent underperformance and failed resolution attempts.

What speed did your contract promise, and what are you actually receiving?
500Mbps promised, but I never get more than 100Mbps. I've done dozens of speed tests.
If the provider consistently fails to deliver the contracted service, you have grounds for termination without penalty. The provider is the one in breach, not you.
4 preguntas clarificadoras
6 hechos extraídos
Día
3

Complaint Generated

A termination notice was created citing the provider's breach of contract.

Documento Generado
REF: AC-2024-XXXX
Reclamación Formal
O serviço contratado nunca atingiu a velocidade acordada de 500Mbps, registando-se consistentemente velocidades inferiores a 100Mbps. Face ao incumprimento persistente do contrato por parte do prestador de serviços, nos termos do artigo 801.º do Código Civil, exerço o direito de resolução do contrato sem qualquer penalização...
[...continúa con estructura formal, citas legales y recursos solicitados]
Código Civil, Art. 801.º

Termination for non-performance

Lei n.º 23/96, Art. 10.º

Essential services regulation

Día
18

Company Response

After ANACOM intervention, the telecom company responded.

"Following review of technical reports and your complaint, we accept that service performance did not meet contracted standards. We will process your cancellation without any early termination fee."

— Servicio al Cliente
Día
30

Resolution

Rita's contract was terminated with no penalty. She switched to a provider that delivers consistent speeds.

€350 fee waived
Recuperado
Contract terminated without penalty
No early termination fee
Free to switch providers
"

Intentaron atraparme en un contrato por un servicio que no podían entregar. La queja formal con pruebas de velocidad hizo su caso imposible de defender.

RC
Rita C.
Vila Nova de Gaia

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