L'histoire d'Ana

Rénovation ratée à une indemnisation de 3 500 €

Mauvaise Qualité de Service

Indemnisation de 3 500 €

35 jours

The Problem

Ana hired a contractor for a €8,000 kitchen renovation. After receiving €5,000 upfront, the contractor completed only 40% of the work, left major defects, and stopped responding to calls. The kitchen was unusable.

Preuves

Contract

Payment Proof

Unfinished Work

Unanswered Messages

Jour

Started with AnyComplaint

Ana documented the situation with our AI, which helped her understand she could claim for breach of contract and request compensation for damages.

Do you have a written contract specifying the scope of work and timeline?

Yes, it says the work should have been completed in 3 weeks. It's been 2 months.

This is a clear breach of contract under Articles 798-800 of the Civil Code. You can demand completion of work, return of overpayment, and compensation for damages.

4 questions clarifiantes

6 faits extraits

Jour

Complaint Generated

A formal demand letter was created requesting completion of work or refund plus damages.

Document Généré

REF: AC-2024-XXXX

Réclamation Formelle

Nos termos dos artigos 798.º a 800.º do Código Civil, o incumprimento culposo das obrigações contratuais confere ao credor o direito a ser indemnizado pelos danos causados. Face ao incumprimento grave e definitivo do contrato, venho exigir: (1) Conclusão imediata dos trabalhos; ou (2) Restituição do valor proporcional às obras não realizadas, acrescido de indemnização pelos danos...

[...continue avec structure formelle, citations juridiques et recours demandés]

Código Civil, Art. 798.º

Contractual liability for non-performance

Código Civil, Art. 562.º

Obligation to compensate damages

Jour

Company Response

After receiving the formal complaint via registered mail, the contractor responded through his lawyer.

"My client acknowledges the delays in completing the contracted work. We propose a settlement of €3,500, representing the value of incomplete work plus compensation for inconvenience, in exchange for releasing all claims."
— Service Client

Jour

Resolution

Ana accepted the settlement, which covered hiring another contractor to finish the work properly.

€3,500

Récupéré

Settlement payment received

Hired new contractor to complete work

Kitchen fully functional

"
J'étais dévastée quand il a disparu. La plainte formelle a attiré son attention - soudain il avait un avocat qui répondait. J'ai récupéré mon argent et une cuisine correcte.
AR
Ana R.
Coimbra

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