Ana's Verhaal

Mislukte renovatie naar €3.500 compensatie

Slechte servicekwaliteit

€3.500 compensatie

35 dagen

The Problem

Ana hired a contractor for a €8,000 kitchen renovation. After receiving €5,000 upfront, the contractor completed only 40% of the work, left major defects, and stopped responding to calls. The kitchen was unusable.

Bewijs

Contract

Payment Proof

Unfinished Work

Unanswered Messages

Dag

Started with AnyComplaint

Ana documented the situation with our AI, which helped her understand she could claim for breach of contract and request compensation for damages.

Do you have a written contract specifying the scope of work and timeline?

Yes, it says the work should have been completed in 3 weeks. It's been 2 months.

This is a clear breach of contract under Articles 798-800 of the Civil Code. You can demand completion of work, return of overpayment, and compensation for damages.

4 verduidelijkende vragen

6 feiten geëxtraheerd

Dag

Complaint Generated

A formal demand letter was created requesting completion of work or refund plus damages.

Gegenereerd Document

REF: AC-2024-XXXX

Formele Klacht

Nos termos dos artigos 798.º a 800.º do Código Civil, o incumprimento culposo das obrigações contratuais confere ao credor o direito a ser indemnizado pelos danos causados. Face ao incumprimento grave e definitivo do contrato, venho exigir: (1) Conclusão imediata dos trabalhos; ou (2) Restituição do valor proporcional às obras não realizadas, acrescido de indemnização pelos danos...

[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]

Código Civil, Art. 798.º

Contractual liability for non-performance

Código Civil, Art. 562.º

Obligation to compensate damages

Dag

Company Response

After receiving the formal complaint via registered mail, the contractor responded through his lawyer.

"My client acknowledges the delays in completing the contracted work. We propose a settlement of €3,500, representing the value of incomplete work plus compensation for inconvenience, in exchange for releasing all claims."
— Klantenservice

Dag

Resolution

Ana accepted the settlement, which covered hiring another contractor to finish the work properly.

€3,500

Teruggekregen

Settlement payment received

Hired new contractor to complete work

Kitchen fully functional

"
Ik was verwoest toen hij verdween. De formele klacht trok zijn aandacht - plotseling reageerde er een advocaat. Ik kreeg mijn geld terug en een fatsoenlijke keuken.
AR
Ana R.
Coimbra

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