Terug naar Slechte servicekwaliteit
CF

Carlos' Verhaal

Mislukte remreparatie naar gratis reparatie + €200

Slechte servicekwaliteit
Gratis reparatie + €200
12 dagen

The Problem

Carlos paid €450 for brake pad and disc replacement at a local garage. Within a week, the brakes started making the same squealing noise. The garage refused to re-examine the car without charging again.

Bewijs
Service Invoice
Work Order
Current State
Dag
2

Started with AnyComplaint

Carlos described the issue. Our AI explained that car repairs come with an implied warranty for proper workmanship.

How soon after the repair did the problem return?
Less than a week. Maybe 5 or 6 days.
Under Portuguese law, services must be performed with proper skill and care. A brake repair that fails within days indicates either defective parts or improper installation - both are the garage's responsibility.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
2

Complaint Generated

A complaint was generated emphasizing the safety implications and the right to proper service.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
Os serviços de reparação automóvel devem ser executados com a diligência e perícia exigíveis à atividade profissional, nos termos do artigo 4.º da Lei n.º 24/96. O reaparecimento do defeito em menos de uma semana demonstra incumprimento da obrigação de resultado...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
Lei n.º 24/96, Art. 4.º

Quality of services

Código Civil, Art. 1154.º

Service contract obligations

Dag
6

Company Response

The garage owner called Carlos after receiving the complaint.

"We apologize for the inconvenience. Please bring the car in tomorrow and we will inspect and repair it at no additional cost. We want to maintain our reputation."

Klantenservice
Dag
12

Resolution

The garage discovered an installation error and fixed it properly. They also provided a discount voucher for future services.

Free repair + €200 voucher
Teruggekregen
Free brake re-inspection and repair
Root cause identified (installation error)
€200 voucher for future services
"

Ze veranderden volledig van houding na de formele brief. Ze repareerden de remmen correct en gaven me zelfs een cadeaubon. Een professionele aanpak krijgt professionele resultaten.

CF
Carlos F.
Faro

Heeft u een soortgelijk probleem?

Start nu uw klacht en ontvang een professioneel opgestelde brief met Portugese juridische citaten.

Start Uw Klacht