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Francisco's Verhaal

Verpeste vakantie naar 40% terugbetaling

Reis- en vluchtproblemen
€1.400 terugbetaling
50 dagen

The Problem

Francisco booked a €3,500 all-inclusive package to a "5-star resort" in the Algarve. Upon arrival, the pool was closed for renovation, the restaurant served limited food, and construction noise made sleep impossible.

Bewijs
Booking Details
Resort Conditions
Original Listing
Complaints to Hotel
Dag
2

Started with AnyComplaint

Francisco documented the discrepancies between what was promised and delivered.

What facilities were unavailable or different from what was advertised?
Main pool closed, only cold breakfast available instead of full buffet, and there was construction from 7am every day.
This constitutes significant non-conformity with the package travel contract. Under DL 61/2011, you are entitled to an appropriate price reduction and potentially additional compensation for the ruined holiday experience.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
2

Complaint Generated

A detailed complaint was prepared documenting each deviation from the contract.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
Nos termos dos artigos 22.º a 25.º do Decreto-Lei n.º 61/2011, quando os serviços de viagem não são executados em conformidade com o contrato, o viajante tem direito a redução do preço e, sendo caso disso, a indemnização pelos danos causados. A piscina principal encerrada, restaurante com serviço limitado e ruído constante de obras constituem incumprimento grave...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
DL 61/2011, Art. 23.º

Right to price reduction

DL 61/2011, Art. 25.º

Right to compensation for damages

Dag
35

Company Response

The travel agency responded after reviewing the documented evidence.

"We apologize that your holiday experience did not meet expectations. After reviewing the evidence provided, we agree that significant services were not delivered as contracted. We offer a 40% refund as compensation."

— Klantenservice
Dag
50

Resolution

Francisco received a 40% refund of the package cost, acknowledging the significant service failures.

€1,400
Teruggekregen
40% refund of package cost
Formal apology from agency
Voucher for future booking
"

Documenteer alles! De foto's en dagelijkse klacht-e-mails bewezen precies wat we meemaakten. Ik kreeg 40% terug voor een vakantie die 50% was verpest.

FV
Francisco V.
Viseu

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