Inês' Verhaal

Onvolledige schoonmaak naar volledige terugbetaling

Slechte servicekwaliteit

€180 terugbetaling

8 dagen

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Bewijs

Booking Confirmation

Uncleaned Areas

Service Booking

Dag

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?

Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.

And what was actually cleaned?

Just the bedrooms and living room floors. They left without doing the rest.

4 verduidelijkende vragen

6 feiten geëxtraheerd

Dag

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Gegenereerd Document

REF: AC-2024-XXXX

Formele Klacht

O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...

[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]

Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

Dag

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
— Klantenservice

Dag

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180

Teruggekregen

Full refund processed

Company apologized formally

Hired alternative service

"
Eerst probeerden ze een gedeeltelijke korting aan te bieden. De formele klacht liet hen beseffen dat ik het serieus meende. Volledige terugbetaling in een week.
IT
Inês T.
Setúbal

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