Maria's Verhaal

Overstroomde keuken naar volledige vervanging

Defecte producten

Volledige vervanging

21 dagen

The Problem

Maria bought a washing machine from Worten for €650. After only 3 uses, a manufacturing defect caused water to leak, flooding her kitchen and causing additional damage. The store offered only repair, not replacement.

Bewijs

Purchase Receipt

Water Damage

Repair Offer

Dag

Started with AnyComplaint

Maria used AnyComplaint to understand her rights. Our AI explained that under Portuguese law, she could demand replacement for defects appearing within 30 days.

How many times had you used the washing machine before the leak occurred?

Only 3 times! It was practically new.

Since the defect appeared within 30 days of delivery, you have the right to immediate replacement under Article 12.º of Lei 24/96. You don't have to accept repair first.

4 verduidelijkende vragen

6 feiten geëxtraheerd

Dag

Complaint Generated

A formal demand letter was generated citing the 30-day rejection right under Portuguese consumer law.

Gegenereerd Document

REF: AC-2024-XXXX

Formele Klacht

Nos termos do artigo 12.º da Lei n.º 24/96, quando o defeito se manifesta nos primeiros 30 dias após a entrega, o consumidor tem direito à substituição imediata ou à resolução do contrato, sem necessidade de aceitar primeiro a reparação...

[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]

Lei n.º 24/96, Art. 12.º

Right to replacement within 30 days

DL 67/2003, Art. 4.º

Seller liability for non-conformity

Dag

Company Response

After receiving the formal complaint, Worten contacted Maria to arrange the replacement.

"We acknowledge your right to replacement under the applicable consumer protection laws. We will deliver a new unit within 5 business days and collect the defective machine at no cost to you."
— Klantenservice

Dag

Resolution

Maria received a brand new washing machine. Worten also provided a €100 voucher for the inconvenience caused by the water damage.

New machine + €100 voucher

Teruggekregen

Full replacement with new unit

Free collection of defective unit

€100 compensation voucher

"
Ik was zo gefrustreerd toen ze alleen reparatie aanboden. De AnyComplaint-brief liet hen beseffen dat ik mijn rechten kende. Ik kreeg een nieuwe machine en een cadeaubon!
MS
Maria S.
Porto

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