Terug naar Oneerlijke contractvoorwaarden
MD

Miguel's Verhaal

Verborgen kosten naar nietig verklaard contract

Oneerlijke contractvoorwaarden
€180 terugbetaling
25 dagen

The Problem

Miguel signed up for a gym membership advertised at €29/month. After 6 months, he discovered €180 in hidden fees: "administration fee," "card replacement," and "maintenance contribution" that were buried in fine print.

Bewijs
Original Ad
Bank Statements
Contract
Dag
2

Started with AnyComplaint

Miguel explained the situation. Our AI identified this as a case of unfair contract terms and hidden fees.

Were these additional fees clearly explained before you signed the contract?
Not at all. They just showed me the €29/month price and rushed me through signing.
This may constitute an unfair commercial practice. Under DL 446/85, contract terms that were not properly communicated can be void. Hidden fees that significantly increase the cost are particularly problematic.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
2

Complaint Generated

A complaint challenging the validity of the hidden fee clauses was generated.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
Nos termos do Decreto-Lei n.º 446/85, as cláusulas contratuais gerais que não tenham sido adequadamente comunicadas ao aderente consideram-se excluídas do contrato. As taxas adicionais de €180 não foram devidamente comunicadas no momento da contratação, violando o dever de informação previsto no artigo 8.º da Lei n.º 24/96...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
DL 446/85, Art. 8.º

Duty to communicate contract terms

Lei n.º 24/96, Art. 8.º

Right to information

Dag
15

Company Response

The gym's customer service department responded after escalation to their legal team.

"After reviewing your complaint and our communication records, we acknowledge that the additional fees may not have been clearly communicated. We will credit your account with the €180 in disputed charges."

— Klantenservice
Dag
25

Resolution

Miguel received a full refund of the hidden fees and continued his membership at the advertised price.

€180
Teruggekregen
Full refund of hidden fees
Membership continues at advertised €29/month
No cancellation penalties
"

Ze probeerden zich te verschuilen achter de kleine lettertjes, maar de Portugese wet beschermt consumenten tegen deze trucs. Ik kreeg elke euro terug.

MD
Miguel D.
Aveiro

Heeft u een soortgelijk probleem?

Start nu uw klacht en ontvang een professioneel opgestelde brief met Portugese juridische citaten.

Start Uw Klacht

Bekijk meer succesverhalen

Meer Oneerlijke contractvoorwaarden zaken|Alle problemen