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Pedro's Verhaal

Opgezwollen batterij onder garantie gerepareerd

Defecte producten
Gratis reparatie
18 dagen

The Problem

Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.

Bewijs
Purchase Proof
Swollen Battery
Warranty Denial
Dag
2

Started with AnyComplaint

Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.

Battery swelling is typically a manufacturing defect, not normal wear. When exactly did you notice the swelling?
About 2 weeks ago. The back of the phone is now visibly bulging.
This is covered under DL 67/2003. At 14 months, you're well within the warranty period, and a swelling battery is a safety-critical defect that cannot be attributed to normal use.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
2

Complaint Generated

The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
O defeito em causa - dilatação da bateria - constitui uma anomalia de fabrico que compromete a segurança do equipamento e do utilizador. Nos termos do artigo 5.º do DL 67/2003, os defeitos manifestados nos primeiros 2 anos presumem-se existentes à data da entrega...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
DL 67/2003, Art. 5.º

Presumption of pre-existing defect

Lei n.º 24/96, Art. 5.º

Right to safety

Dag
8

Company Response

The manufacturer reversed their decision after reviewing the formal complaint.

"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."

— Klantenservice
Dag
18

Resolution

Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.

Free repair
Behaald
Free battery replacement
12-month warranty on new battery
Device fully functional
"

Ze probeerden het af te doen als normale slijtage, maar de wet was duidelijk aan mijn kant. De formele klacht veranderde alles.

PL
Pedro L.
Braga

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