Terug naar Oneerlijke contractvoorwaarden
RC

Rita's Verhaal

Oneerlijke boete naar kwijtgescholden kosten

Oneerlijke contractvoorwaarden
€350 kwijtgescholden
30 dagen

The Problem

Rita signed a 24-month contract for 500Mbps internet at €45/month. The actual speed never exceeded 100Mbps despite multiple technician visits. When she tried to cancel, they demanded €350 early termination fee.

Bewijs
Contract
Speed Tests
Technician Reports
Dag
3

Started with AnyComplaint

Rita documented the consistent underperformance and failed resolution attempts.

What speed did your contract promise, and what are you actually receiving?
500Mbps promised, but I never get more than 100Mbps. I've done dozens of speed tests.
If the provider consistently fails to deliver the contracted service, you have grounds for termination without penalty. The provider is the one in breach, not you.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
3

Complaint Generated

A termination notice was created citing the provider's breach of contract.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
O serviço contratado nunca atingiu a velocidade acordada de 500Mbps, registando-se consistentemente velocidades inferiores a 100Mbps. Face ao incumprimento persistente do contrato por parte do prestador de serviços, nos termos do artigo 801.º do Código Civil, exerço o direito de resolução do contrato sem qualquer penalização...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
Código Civil, Art. 801.º

Termination for non-performance

Lei n.º 23/96, Art. 10.º

Essential services regulation

Dag
18

Company Response

After ANACOM intervention, the telecom company responded.

"Following review of technical reports and your complaint, we accept that service performance did not meet contracted standards. We will process your cancellation without any early termination fee."

— Klantenservice
Dag
30

Resolution

Rita's contract was terminated with no penalty. She switched to a provider that delivers consistent speeds.

€350 fee waived
Teruggekregen
Contract terminated without penalty
No early termination fee
Free to switch providers
"

Ze probeerden me vast te zetten in een contract voor een dienst die ze niet konden leveren. De formele klacht met snelheidstestbewijs maakte hun zaak onverdedigbaar.

RC
Rita C.
Vila Nova de Gaia

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