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Tiago's Verhaal

Verrassingskosten naar volledige terugboeking

Oneerlijke contractvoorwaarden
€420 teruggeboekt
22 dagen

The Problem

Tiago rented a car in Madeira for a week (€280). Upon return, he was charged an additional €420 for "damage" - a small scratch that was already documented on the pickup form. The rental company insisted the charge was valid.

Bewijs
Rental Agreement
Pickup Inspection
Credit Card Charge
Car Photos
Dag
2

Started with AnyComplaint

Tiago had documented the car's condition at pickup with photos and the signed inspection form.

Did you photograph the car when you picked it up?
Yes, and the scratch they're charging me for was already marked on the pickup form. I have the copy.
Excellent. This is a clear case of an unjustified charge. The pickup inspection form is legally binding evidence of the car's pre-existing condition.
4 verduidelijkende vragen
6 feiten geëxtraheerd
Dag
2

Complaint Generated

A demand for charge reversal was created with documentation of the pre-existing damage.

Gegenereerd Document
REF: AC-2024-XXXX
Formele Klacht
A cobrança de €420 por danos é totalmente injustificada. O dano alegado - arranhão na porta direita traseira - encontrava-se já documentado no formulário de inspeção no momento do levantamento, assinado pelo funcionário da empresa. Exijo a restituição imediata deste valor...
[...document gaat verder met formele structuur, juridische citaten en gevraagde oplossingen]
DL 446/85, Art. 21.º

Prohibited clauses in consumer contracts

Lei n.º 24/96, Art. 8.º

Right to information and fair dealing

Dag
12

Company Response

After a credit card dispute was filed alongside the formal complaint, the rental company responded.

"We have reviewed the pickup inspection form and acknowledge that the damage in question was pre-existing. We apologize for the error and are processing a full refund of the €420 charge."

— Klantenservice
Dag
22

Resolution

The full amount was refunded to Tiago's credit card.

€420
Teruggekregen
Full charge reversal
Credit card dispute resolved
Company apology received
"

Fotografeer altijd de auto en bewaar je papierwerk! Zonder die foto's en het ophaalformulier was het mijn woord tegen het hunne geweest.

TA
Tiago A.
Funchal

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