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Beatriz' Geschichte

Stornierter TAP-Flug zu 600 € Entschädigung

Reise- und Flugprobleme
600 € Entschädigung
45 Tage

The Problem

Beatriz's TAP flight from Lisbon to Paris was cancelled 2 hours before departure. The airline offered only rebooking for the next day or a voucher - no mention of the €400 compensation she was entitled to.

Beweismittel
Booking Confirmation
Cancellation Notice
TAP Response
Tag
3

Started with AnyComplaint

Beatriz described the cancellation. Our AI explained her rights under EU Regulation 261/2004.

How much notice did you receive before the flight was cancelled?
About 2 hours. I was already at the airport.
Under EU Regulation 261/2004, for a flight of 1,500-3,500 km cancelled with less than 14 days notice, you are entitled to €400 compensation, plus choice of refund or rebooking. They cannot offer only a voucher.
4 klärende Fragen
6 extrahierte Fakten
Tag
3

Complaint Generated

A formal compensation claim was prepared citing EU passenger rights.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
Nos termos do artigo 7.º do Regulamento (CE) n.º 261/2004, tenho direito a uma indemnização de €400 pelo cancelamento do voo com menos de 14 dias de antecedência. Adicionalmente, nos termos do artigo 8.º, tenho direito a reembolso integral ou reencaminhamento, não podendo ser limitada a um voucher...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
Regulamento (CE) n.º 261/2004, Art. 7.º

Right to €250-600 compensation

Regulamento (CE) n.º 261/2004, Art. 8.º

Right to refund or rebooking

Tag
30

Company Response

After the formal complaint and ANAC (Portuguese aviation authority) involvement, TAP responded.

"We acknowledge your right to compensation under EU Regulation 261/2004. We are processing a payment of €400 to the bank account provided in your claim."

— Kundenservice
Tag
45

Resolution

Beatriz received €400 compensation plus €200 for additional expenses (hotel, meals) caused by the cancellation.

€600
Zurückgewonnen
€400 EU261 compensation
€200 additional expenses covered
Full refund of original ticket
"

Sie versuchten mich mit einem Gutschein abzuspeisen. Meine Rechte zu kennen und eine formelle Beschwerde zu haben machte den Unterschied - ich bekam insgesamt 600 €.

BP
Beatriz P.
Sintra

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