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Carlos' Geschichte

Gescheiterte Bremsenreparatur zu kostenloser Reparatur + 200 €

Schlechte Servicequalität
Kostenlose Reparatur + 200 €
12 Tage

The Problem

Carlos paid €450 for brake pad and disc replacement at a local garage. Within a week, the brakes started making the same squealing noise. The garage refused to re-examine the car without charging again.

Beweismittel
Service Invoice
Work Order
Current State
Tag
2

Started with AnyComplaint

Carlos described the issue. Our AI explained that car repairs come with an implied warranty for proper workmanship.

How soon after the repair did the problem return?
Less than a week. Maybe 5 or 6 days.
Under Portuguese law, services must be performed with proper skill and care. A brake repair that fails within days indicates either defective parts or improper installation - both are the garage's responsibility.
4 klärende Fragen
6 extrahierte Fakten
Tag
2

Complaint Generated

A complaint was generated emphasizing the safety implications and the right to proper service.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
Os serviços de reparação automóvel devem ser executados com a diligência e perícia exigíveis à atividade profissional, nos termos do artigo 4.º da Lei n.º 24/96. O reaparecimento do defeito em menos de uma semana demonstra incumprimento da obrigação de resultado...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
Lei n.º 24/96, Art. 4.º

Quality of services

Código Civil, Art. 1154.º

Service contract obligations

Tag
6

Company Response

The garage owner called Carlos after receiving the complaint.

"We apologize for the inconvenience. Please bring the car in tomorrow and we will inspect and repair it at no additional cost. We want to maintain our reputation."

— Kundenservice
Tag
12

Resolution

The garage discovered an installation error and fixed it properly. They also provided a discount voucher for future services.

Free repair + €200 voucher
Zurückgewonnen
Free brake re-inspection and repair
Root cause identified (installation error)
€200 voucher for future services
"

Sie änderten ihre Haltung nach dem formellen Schreiben komplett. Sie reparierten die Bremsen richtig und gaben mir sogar einen Gutschein. Ein professioneller Ansatz erzielt professionelle Ergebnisse.

CF
Carlos F.
Faro

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