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CN

Catarinas Geschichte

Verlorenes Gepäck zur vollständigen Entschädigung

Reise- und Flugprobleme
1.200 € Entschädigung
60 Tage

The Problem

Catarina's checked luggage was lost on a Ryanair flight to Berlin for a business conference. The suitcase contained work equipment, professional clothing, and personal items worth €1,500. The airline offered only €200.

Beweismittel
PIR Report
Content Receipts
Airline Offer
Tag
5

Started with AnyComplaint

Catarina documented all lost items with receipts and photos.

Do you have receipts or other proof for the items in your lost luggage?
Yes, I kept receipts for the laptop bag, professional clothes, and have photos of everything from before the trip.
Excellent. Under the Montreal Convention, airlines are liable for up to approximately €1,300 for lost baggage on international flights. With documented proof of contents, you can claim the full value up to this limit.
4 klärende Fragen
6 extrahierte Fakten
Tag
5

Complaint Generated

A detailed claim with itemized list and proof of value was prepared.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
Nos termos do artigo 22.º da Convenção de Montreal, a transportadora é responsável pelo dano resultante da perda de bagagem até ao limite de 1.288 DSE (aproximadamente €1.550). Anexo lista detalhada dos bens perdidos com comprovativo de valor, totalizando €1.500...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
Montreal Convention, Art. 22.º

Baggage liability up to ~€1,300

Regulamento (CE) n.º 889/2002, Art. 3.º

EU implementation of liability limits

Tag
40

Company Response

After escalation and threat of legal action, Ryanair revised their offer.

"Following review of the documentation provided, we have reassessed your claim. We will compensate €1,200 for the lost baggage, reflecting the documented value of contents up to the liability limit."

— Kundenservice
Tag
60

Resolution

Catarina received €1,200 compensation - six times the original offer.

€1,200
Zurückgewonnen
€1,200 compensation (up from €200 offer)
Full documented value recovered
Claim processed within Montreal Convention limits
"

Sie versuchten mich mit 200 € abzuspeisen. Das Montrealer Übereinkommen zu kennen und alle meine Belege zu haben, brachte mir 1.200 €. Bewahren Sie immer Belege auf und fotografieren Sie Ihren Kofferinhalt!

CN
Catarina N.
Leiria

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