Zurück zu Reise- und Flugprobleme
FV

Franciscos Geschichte

Ruinierter Urlaub zu 40% Erstattung

Reise- und Flugprobleme
1.400 € Erstattung
50 Tage

The Problem

Francisco booked a €3,500 all-inclusive package to a "5-star resort" in the Algarve. Upon arrival, the pool was closed for renovation, the restaurant served limited food, and construction noise made sleep impossible.

Beweismittel
Booking Details
Resort Conditions
Original Listing
Complaints to Hotel
Tag
2

Started with AnyComplaint

Francisco documented the discrepancies between what was promised and delivered.

What facilities were unavailable or different from what was advertised?
Main pool closed, only cold breakfast available instead of full buffet, and there was construction from 7am every day.
This constitutes significant non-conformity with the package travel contract. Under DL 61/2011, you are entitled to an appropriate price reduction and potentially additional compensation for the ruined holiday experience.
4 klärende Fragen
6 extrahierte Fakten
Tag
2

Complaint Generated

A detailed complaint was prepared documenting each deviation from the contract.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
Nos termos dos artigos 22.º a 25.º do Decreto-Lei n.º 61/2011, quando os serviços de viagem não são executados em conformidade com o contrato, o viajante tem direito a redução do preço e, sendo caso disso, a indemnização pelos danos causados. A piscina principal encerrada, restaurante com serviço limitado e ruído constante de obras constituem incumprimento grave...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
DL 61/2011, Art. 23.º

Right to price reduction

DL 61/2011, Art. 25.º

Right to compensation for damages

Tag
35

Company Response

The travel agency responded after reviewing the documented evidence.

"We apologize that your holiday experience did not meet expectations. After reviewing the evidence provided, we agree that significant services were not delivered as contracted. We offer a 40% refund as compensation."

— Kundenservice
Tag
50

Resolution

Francisco received a 40% refund of the package cost, acknowledging the significant service failures.

€1,400
Zurückgewonnen
40% refund of package cost
Formal apology from agency
Voucher for future booking
"

Dokumentieren Sie alles! Die Fotos und täglichen Beschwerde-E-Mails bewiesen genau, was wir erlebten. Ich bekam 40% zurück für einen Urlaub, der zu 50% ruiniert war.

FV
Francisco V.
Viseu

Haben Sie ein ähnliches Problem?

Starten Sie jetzt Ihre Beschwerde und erhalten Sie einen professionell formulierten Brief mit portugiesischen Rechtszitaten.

Beschwerde Starten

Mehr Erfolgsgeschichten ansehen

Mehr Reise- und Flugprobleme Fälle|Alle Probleme