Inês' Geschichte

Unvollständige Reinigung zur vollständigen Erstattung

Schlechte Servicequalität

180 € Erstattung

8 Tage

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Beweismittel

Booking Confirmation

Uncleaned Areas

Service Booking

Tag

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?

Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.

And what was actually cleaned?

Just the bedrooms and living room floors. They left without doing the rest.

4 klärende Fragen

6 extrahierte Fakten

Tag

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Generiertes Dokument

REF: AC-2024-XXXX

Formelle Beschwerde

O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...

[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]

Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

Tag

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
— Kundenservice

Tag

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180

Zurückgewonnen

Full refund processed

Company apologized formally

Hired alternative service

"
Zuerst versuchten sie, einen Teilrabatt anzubieten. Die formelle Beschwerde ließ sie erkennen, dass ich es ernst meinte. Vollständige Erstattung in einer Woche.
IT
Inês T.
Setúbal

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