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MS

Marias Geschichte

Überflutete Küche zum vollständigen Ersatz

Defekte Produkte
Vollständiger Ersatz
21 Tage

The Problem

Maria bought a washing machine from Worten for €650. After only 3 uses, a manufacturing defect caused water to leak, flooding her kitchen and causing additional damage. The store offered only repair, not replacement.

Beweismittel
Purchase Receipt
Water Damage
Repair Offer
Tag
3

Started with AnyComplaint

Maria used AnyComplaint to understand her rights. Our AI explained that under Portuguese law, she could demand replacement for defects appearing within 30 days.

How many times had you used the washing machine before the leak occurred?
Only 3 times! It was practically new.
Since the defect appeared within 30 days of delivery, you have the right to immediate replacement under Article 12.º of Lei 24/96. You don't have to accept repair first.
4 klärende Fragen
6 extrahierte Fakten
Tag
3

Complaint Generated

A formal demand letter was generated citing the 30-day rejection right under Portuguese consumer law.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
Nos termos do artigo 12.º da Lei n.º 24/96, quando o defeito se manifesta nos primeiros 30 dias após a entrega, o consumidor tem direito à substituição imediata ou à resolução do contrato, sem necessidade de aceitar primeiro a reparação...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
Lei n.º 24/96, Art. 12.º

Right to replacement within 30 days

DL 67/2003, Art. 4.º

Seller liability for non-conformity

Tag
10

Company Response

After receiving the formal complaint, Worten contacted Maria to arrange the replacement.

"We acknowledge your right to replacement under the applicable consumer protection laws. We will deliver a new unit within 5 business days and collect the defective machine at no cost to you."

— Kundenservice
Tag
21

Resolution

Maria received a brand new washing machine. Worten also provided a €100 voucher for the inconvenience caused by the water damage.

New machine + €100 voucher
Zurückgewonnen
Full replacement with new unit
Free collection of defective unit
€100 compensation voucher
"

Ich war so frustriert, als sie nur Reparatur anboten. Das AnyComplaint-Schreiben ließ sie erkennen, dass ich meine Rechte kannte. Ich bekam eine neue Maschine und einen Gutschein!

MS
Maria S.
Porto

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