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Pedros Geschichte

Aufgeblähter Akku unter Garantie repariert

Defekte Produkte
Kostenlose Reparatur
18 Tage

The Problem

Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.

Beweismittel
Purchase Proof
Swollen Battery
Warranty Denial
Tag
2

Started with AnyComplaint

Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.

Battery swelling is typically a manufacturing defect, not normal wear. When exactly did you notice the swelling?
About 2 weeks ago. The back of the phone is now visibly bulging.
This is covered under DL 67/2003. At 14 months, you're well within the warranty period, and a swelling battery is a safety-critical defect that cannot be attributed to normal use.
4 klärende Fragen
6 extrahierte Fakten
Tag
2

Complaint Generated

The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
O defeito em causa - dilatação da bateria - constitui uma anomalia de fabrico que compromete a segurança do equipamento e do utilizador. Nos termos do artigo 5.º do DL 67/2003, os defeitos manifestados nos primeiros 2 anos presumem-se existentes à data da entrega...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
DL 67/2003, Art. 5.º

Presumption of pre-existing defect

Lei n.º 24/96, Art. 5.º

Right to safety

Tag
8

Company Response

The manufacturer reversed their decision after reviewing the formal complaint.

"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."

— Kundenservice
Tag
18

Resolution

Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.

Free repair
Erreicht
Free battery replacement
12-month warranty on new battery
Device fully functional
"

Sie versuchten es als normalen Verschleiß abzutun, aber das Gesetz war eindeutig auf meiner Seite. Die formelle Beschwerde änderte alles.

PL
Pedro L.
Braga

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