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Ritas Geschichte

Unfaire Strafe zum erlassenen Betrag

Unfaire Vertragsbedingungen
350 € erlassen
30 Tage

The Problem

Rita signed a 24-month contract for 500Mbps internet at €45/month. The actual speed never exceeded 100Mbps despite multiple technician visits. When she tried to cancel, they demanded €350 early termination fee.

Beweismittel
Contract
Speed Tests
Technician Reports
Tag
3

Started with AnyComplaint

Rita documented the consistent underperformance and failed resolution attempts.

What speed did your contract promise, and what are you actually receiving?
500Mbps promised, but I never get more than 100Mbps. I've done dozens of speed tests.
If the provider consistently fails to deliver the contracted service, you have grounds for termination without penalty. The provider is the one in breach, not you.
4 klärende Fragen
6 extrahierte Fakten
Tag
3

Complaint Generated

A termination notice was created citing the provider's breach of contract.

Generiertes Dokument
REF: AC-2024-XXXX
Formelle Beschwerde
O serviço contratado nunca atingiu a velocidade acordada de 500Mbps, registando-se consistentemente velocidades inferiores a 100Mbps. Face ao incumprimento persistente do contrato por parte do prestador de serviços, nos termos do artigo 801.º do Código Civil, exerço o direito de resolução do contrato sem qualquer penalização...
[...Dokument wird mit formeller Struktur, rechtlichen Zitaten und geforderten Abhilfen fortgesetzt]
Código Civil, Art. 801.º

Termination for non-performance

Lei n.º 23/96, Art. 10.º

Essential services regulation

Tag
18

Company Response

After ANACOM intervention, the telecom company responded.

"Following review of technical reports and your complaint, we accept that service performance did not meet contracted standards. We will process your cancellation without any early termination fee."

— Kundenservice
Tag
30

Resolution

Rita's contract was terminated with no penalty. She switched to a provider that delivers consistent speeds.

€350 fee waived
Zurückgewonnen
Contract terminated without penalty
No early termination fee
Free to switch providers
"

Sie versuchten mich in einen Vertrag für einen Service zu locken, den sie nicht liefern konnten. Die formelle Beschwerde mit Geschwindigkeitstestbeweisen machte ihren Fall unhaltbar.

RC
Rita C.
Vila Nova de Gaia

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