Back to Poor Service Quality
AR

Ana's Story

Botched renovation to €3,500 compensation

Poor Service Quality
€3,500 compensation
35 days

The Problem

Ana hired a contractor for a €8,000 kitchen renovation. After receiving €5,000 upfront, the contractor completed only 40% of the work, left major defects, and stopped responding to calls. The kitchen was unusable.

Evidence
Contract
Payment Proof
Unfinished Work
Unanswered Messages
Day
3

Started with AnyComplaint

Ana documented the situation with our AI, which helped her understand she could claim for breach of contract and request compensation for damages.

Do you have a written contract specifying the scope of work and timeline?
Yes, it says the work should have been completed in 3 weeks. It's been 2 months.
This is a clear breach of contract under Articles 798-800 of the Civil Code. You can demand completion of work, return of overpayment, and compensation for damages.
4 clarifying questions
6 facts extracted
Day
3

Complaint Generated

A formal demand letter was created requesting completion of work or refund plus damages.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
Nos termos dos artigos 798.º a 800.º do Código Civil, o incumprimento culposo das obrigações contratuais confere ao credor o direito a ser indemnizado pelos danos causados. Face ao incumprimento grave e definitivo do contrato, venho exigir: (1) Conclusão imediata dos trabalhos; ou (2) Restituição do valor proporcional às obras não realizadas, acrescido de indemnização pelos danos...
[...continues with formal structure, legal citations, and requested remedies]
Código Civil, Art. 798.º

Contractual liability for non-performance

Código Civil, Art. 562.º

Obligation to compensate damages

Day
20

Company Response

After receiving the formal complaint via registered mail, the contractor responded through his lawyer.

"My client acknowledges the delays in completing the contracted work. We propose a settlement of €3,500, representing the value of incomplete work plus compensation for inconvenience, in exchange for releasing all claims."

— Customer Service
Day
35

Resolution

Ana accepted the settlement, which covered hiring another contractor to finish the work properly.

€3,500
Recovered
Settlement payment received
Hired new contractor to complete work
Kitchen fully functional
"

I was devastated when he disappeared. The formal complaint got his attention - suddenly he had a lawyer responding. Got my money back and a proper kitchen.

AR
Ana R.
Coimbra

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