Poor Service Quality

Substandard work, incomplete services, and failure to deliver what was promised. Hold service providers accountable under Portuguese civil law.

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Our Track Record

Cases Resolved890
Average Time18 days
Success Rate87%
Legal Framework

Your Rights in Portugal

These are the key laws that protect you. Our complaint letters automatically cite the relevant articles based on your specific situation.

Código Civil

Portuguese Civil Code

Artigos 798-800Contractual Liability

"The debtor who fails to perform an obligation culpably is liable for damages caused to the creditor."

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Lei n.º 24/96

Lei de Defesa do Consumidor

Artigo 4.ºQuality of Services

"Services must be performed with due diligence and meet the quality standards expected by the consumer."

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DL 156/2005

Livro de Reclamações

Artigo 3.ºComplaints Book

"All service providers must have a complaints book available. Refusal to provide it is punishable by fines starting at €250."

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Our Process

How We Help You Win

1

Tell Us Your Story

Our AI asks targeted questions to understand your situation and gather all the facts we need.

2

We Build Your Case

Real-time legal research finds the Portuguese laws that apply to your specific situation.

3

Send & Resolve

Download your professional complaint letter and send it. Most issues resolve within days.

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