História da Inês
Limpeza incompleta a reembolso total
The Problem
Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.
Started with AnyComplaint
Inês documented the incomplete service with photos and booking details.
Complaint Generated
A refund demand letter was created based on the partial service delivery.
Right to quality services
Non-performance excuses counter-obligation
Company Response
The cleaning company responded via email.
"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
Resolution
Inês received a full refund and used another service that completed the deep clean properly.
"Ignoraram completamente as minhas chamadas. A carta de queixa formal fez com que me contactassem em 24 horas. Reembolso total e pedido de desculpas.
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