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Beatriz's Story

Cancelled TAP flight to €600 compensation

Travel & Flight Issues
€600 compensation
45 days

The Problem

Beatriz's TAP flight from Lisbon to Paris was cancelled 2 hours before departure. The airline offered only rebooking for the next day or a voucher - no mention of the €400 compensation she was entitled to.

Evidence
Booking Confirmation
Cancellation Notice
TAP Response
Day
3

Started with AnyComplaint

Beatriz described the cancellation. Our AI explained her rights under EU Regulation 261/2004.

How much notice did you receive before the flight was cancelled?
About 2 hours. I was already at the airport.
Under EU Regulation 261/2004, for a flight of 1,500-3,500 km cancelled with less than 14 days notice, you are entitled to €400 compensation, plus choice of refund or rebooking. They cannot offer only a voucher.
4 clarifying questions
6 facts extracted
Day
3

Complaint Generated

A formal compensation claim was prepared citing EU passenger rights.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
Nos termos do artigo 7.º do Regulamento (CE) n.º 261/2004, tenho direito a uma indemnização de €400 pelo cancelamento do voo com menos de 14 dias de antecedência. Adicionalmente, nos termos do artigo 8.º, tenho direito a reembolso integral ou reencaminhamento, não podendo ser limitada a um voucher...
[...continues with formal structure, legal citations, and requested remedies]
Regulamento (CE) n.º 261/2004, Art. 7.º

Right to €250-600 compensation

Regulamento (CE) n.º 261/2004, Art. 8.º

Right to refund or rebooking

Day
30

Company Response

After the formal complaint and ANAC (Portuguese aviation authority) involvement, TAP responded.

"We acknowledge your right to compensation under EU Regulation 261/2004. We are processing a payment of €400 to the bank account provided in your claim."

— Customer Service
Day
45

Resolution

Beatriz received €400 compensation plus €200 for additional expenses (hotel, meals) caused by the cancellation.

€600
Recovered
€400 EU261 compensation
€200 additional expenses covered
Full refund of original ticket
"

They tried to fob me off with a voucher. Knowing my rights and having a formal complaint made all the difference - got €600 in total.

BP
Beatriz P.
Sintra

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