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Carlos's Story

Failed brake repair to free fix + €200

Poor Service Quality
Free repair + €200
12 days

The Problem

Carlos paid €450 for brake pad and disc replacement at a local garage. Within a week, the brakes started making the same squealing noise. The garage refused to re-examine the car without charging again.

Evidence
Service Invoice
Work Order
Current State
Day
2

Started with AnyComplaint

Carlos described the issue. Our AI explained that car repairs come with an implied warranty for proper workmanship.

How soon after the repair did the problem return?
Less than a week. Maybe 5 or 6 days.
Under Portuguese law, services must be performed with proper skill and care. A brake repair that fails within days indicates either defective parts or improper installation - both are the garage's responsibility.
4 clarifying questions
6 facts extracted
Day
2

Complaint Generated

A complaint was generated emphasizing the safety implications and the right to proper service.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
Os serviços de reparação automóvel devem ser executados com a diligência e perícia exigíveis à atividade profissional, nos termos do artigo 4.º da Lei n.º 24/96. O reaparecimento do defeito em menos de uma semana demonstra incumprimento da obrigação de resultado...
[...continues with formal structure, legal citations, and requested remedies]
Lei n.º 24/96, Art. 4.º

Quality of services

Código Civil, Art. 1154.º

Service contract obligations

Day
6

Company Response

The garage owner called Carlos after receiving the complaint.

"We apologize for the inconvenience. Please bring the car in tomorrow and we will inspect and repair it at no additional cost. We want to maintain our reputation."

— Customer Service
Day
12

Resolution

The garage discovered an installation error and fixed it properly. They also provided a discount voucher for future services.

Free repair + €200 voucher
Recovered
Free brake re-inspection and repair
Root cause identified (installation error)
€200 voucher for future services
"

They completely changed their attitude after the formal letter. Fixed the brakes properly and even gave me a voucher. A professional approach gets professional results.

CF
Carlos F.
Faro

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