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Inês's Story

Incomplete cleaning to full refund

Poor Service Quality
€180 refund
8 days

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Evidence
Booking Confirmation
Uncleaned Areas
Service Booking
Day
1

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?
Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.
And what was actually cleaned?
Just the bedrooms and living room floors. They left without doing the rest.
4 clarifying questions
6 facts extracted
Day
1

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...
[...continues with formal structure, legal citations, and requested remedies]
Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

Day
4

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."

— Customer Service
Day
8

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180
Recovered
Full refund processed
Company apologized formally
Hired alternative service
"

At first they tried to offer a partial discount. The formal complaint made them realize I meant business. Full refund in a week.

IT
Inês T.
Setúbal

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