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LM

Luísa's Story

Denied accommodations to full compliance

Workplace Discrimination
Accommodations provided
40 days

The Problem

Luísa has a documented spinal condition requiring an ergonomic chair and standing desk option. Her employer refused, saying "we treat everyone equally" and denying the medical accommodation request.

Evidence
Medical Certificate
Accommodation Request
Denial
Day
3

Started with AnyComplaint

Luísa explained her situation. Our AI clarified that "equal treatment" cannot be used to deny reasonable accommodations.

What reason did your employer give for refusing the accommodation?
They said they "treat everyone equally" and can't give special furniture to one person.
That reasoning is legally flawed. Under Articles 85-88 of the Labour Code, employers must provide reasonable accommodations for workers with disabilities. "Equal treatment" means treating different situations appropriately, not identically.
4 clarifying questions
6 facts extracted
Day
3

Complaint Generated

A formal accommodation demand with legal citations was prepared.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
Nos termos do artigo 86.º do Código do Trabalho, o empregador está obrigado a adotar medidas adequadas para que a pessoa com deficiência tenha acesso ao emprego e possa progredir profissionalmente. A recusa de adaptação razoável do posto de trabalho constitui discriminação indireta...
[...continues with formal structure, legal citations, and requested remedies]
Código do Trabalho, Art. 86.º

Employer duties for workers with disabilities

Código do Trabalho, Art. 88.º

Reasonable accommodations

Day
20

Company Response

After HR consulted with legal, they changed their position.

"Upon further review and legal consultation, we understand our obligations regarding workplace accommodations. We will arrange for the requested ergonomic equipment to be installed at your workstation."

— Customer Service
Day
40

Resolution

Luísa received a proper ergonomic setup. The company also developed an accommodation policy for future requests.

Accommodations provided
Achieved
Ergonomic chair provided
Sit-stand desk installed
Company accommodation policy created
No retaliation or negative treatment
"

They thought "equal treatment" was an excuse. The law says employers must accommodate disabilities - once they understood the legal risk, they acted within weeks.

LM
Luísa M.
Évora

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