L'histoire de Beatriz

Vol TAP annulé à une indemnisation de 600 €

Problèmes de Voyage et de Vols

Indemnisation de 600 €

45 jours

The Problem

Beatriz's TAP flight from Lisbon to Paris was cancelled 2 hours before departure. The airline offered only rebooking for the next day or a voucher - no mention of the €400 compensation she was entitled to.

Preuves

Booking Confirmation

Cancellation Notice

TAP Response

Jour

Started with AnyComplaint

Beatriz described the cancellation. Our AI explained her rights under EU Regulation 261/2004.

How much notice did you receive before the flight was cancelled?

About 2 hours. I was already at the airport.

Under EU Regulation 261/2004, for a flight of 1,500-3,500 km cancelled with less than 14 days notice, you are entitled to €400 compensation, plus choice of refund or rebooking. They cannot offer only a voucher.

4 questions clarifiantes

6 faits extraits

Jour

Complaint Generated

A formal compensation claim was prepared citing EU passenger rights.

Document Généré

REF: AC-2024-XXXX

Réclamation Formelle

Nos termos do artigo 7.º do Regulamento (CE) n.º 261/2004, tenho direito a uma indemnização de €400 pelo cancelamento do voo com menos de 14 dias de antecedência. Adicionalmente, nos termos do artigo 8.º, tenho direito a reembolso integral ou reencaminhamento, não podendo ser limitada a um voucher...

[...continue avec structure formelle, citations juridiques et recours demandés]

Regulamento (CE) n.º 261/2004, Art. 7.º

Right to €250-600 compensation

Regulamento (CE) n.º 261/2004, Art. 8.º

Right to refund or rebooking

Jour

Company Response

After the formal complaint and ANAC (Portuguese aviation authority) involvement, TAP responded.

"We acknowledge your right to compensation under EU Regulation 261/2004. We are processing a payment of €400 to the bank account provided in your claim."
— Service Client

Jour

Resolution

Beatriz received €400 compensation plus €200 for additional expenses (hotel, meals) caused by the cancellation.

€600

Récupéré

€400 EU261 compensation

€200 additional expenses covered

Full refund of original ticket

"
Ils ont essayé de me renvoyer avec un bon d'achat. Connaître mes droits et avoir une plainte formelle a fait toute la différence - j'ai obtenu 600 € au total.
BP
Beatriz P.
Sintra

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