L'histoire de Carlos
Réparation de freins ratée à réparation gratuite + 200 €
The Problem
Carlos paid €450 for brake pad and disc replacement at a local garage. Within a week, the brakes started making the same squealing noise. The garage refused to re-examine the car without charging again.
Started with AnyComplaint
Carlos described the issue. Our AI explained that car repairs come with an implied warranty for proper workmanship.
Complaint Generated
A complaint was generated emphasizing the safety implications and the right to proper service.
Quality of services
Service contract obligations
Company Response
The garage owner called Carlos after receiving the complaint.
"We apologize for the inconvenience. Please bring the car in tomorrow and we will inspect and repair it at no additional cost. We want to maintain our reputation."
Resolution
The garage discovered an installation error and fixed it properly. They also provided a discount voucher for future services.
"Ils ont complètement changé d'attitude après la lettre formelle. Ils ont réparé les freins correctement et m'ont même donné un bon d'achat. Une approche professionnelle obtient des résultats professionnels.
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