L'histoire de Catarina

Catarina's checked luggage was lost on a Ryanair flight to Berlin for a business conference. The suitcase contained work equipment, professional clothing, and personal items worth €1,500. The airline offered only €200.

Catarina documented all lost items with receipts and photos.

A detailed claim with itemized list and proof of value was prepared.

After escalation and threat of legal action, Ryanair revised their offer.

"Following review of the documentation provided, we have reassessed your claim. We will compensate €1,200 for the lost baggage, reflecting the documented value of contents up to the liability limit."