L'histoire d'Inês

Nettoyage incomplet au remboursement total

Mauvaise Qualité de Service

Remboursement de 180 €

8 jours

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Preuves

Booking Confirmation

Uncleaned Areas

Service Booking

Jour

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?

Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.

And what was actually cleaned?

Just the bedrooms and living room floors. They left without doing the rest.

4 questions clarifiantes

6 faits extraits

Jour

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Document Généré

REF: AC-2024-XXXX

Réclamation Formelle

O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...

[...continue avec structure formelle, citations juridiques et recours demandés]

Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

Jour

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
— Service Client

Jour

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180

Récupéré

Full refund processed

Company apologized formally

Hired alternative service

"
Au début, ils ont essayé d'offrir une réduction partielle. La plainte formelle leur a fait réaliser que j'étais sérieuse. Remboursement complet en une semaine.
IT
Inês T.
Setúbal

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