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L'histoire de Pedro

Batterie gonflée réparée sous garantie

Produits Défectueux
Réparation gratuite
18 jours

The Problem

Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.

Preuves
Purchase Proof
Swollen Battery
Warranty Denial
Jour
2

Started with AnyComplaint

Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.

Battery swelling is typically a manufacturing defect, not normal wear. When exactly did you notice the swelling?
About 2 weeks ago. The back of the phone is now visibly bulging.
This is covered under DL 67/2003. At 14 months, you're well within the warranty period, and a swelling battery is a safety-critical defect that cannot be attributed to normal use.
4 questions clarifiantes
6 faits extraits
Jour
2

Complaint Generated

The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.

Document Généré
REF: AC-2024-XXXX
Réclamation Formelle
O defeito em causa - dilatação da bateria - constitui uma anomalia de fabrico que compromete a segurança do equipamento e do utilizador. Nos termos do artigo 5.º do DL 67/2003, os defeitos manifestados nos primeiros 2 anos presumem-se existentes à data da entrega...
[...continue avec structure formelle, citations juridiques et recours demandés]
DL 67/2003, Art. 5.º

Presumption of pre-existing defect

Lei n.º 24/96, Art. 5.º

Right to safety

Jour
8

Company Response

The manufacturer reversed their decision after reviewing the formal complaint.

"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."

— Service Client
Jour
18

Resolution

Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.

Free repair
Obtenu
Free battery replacement
12-month warranty on new battery
Device fully functional
"

Ils ont essayé de rejeter ça comme de l'usure normale, mais la loi était clairement de mon côté. La plainte formelle a tout changé.

PL
Pedro L.
Braga

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