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L'histoire de Rita

Pénalité injuste à frais annulés

Clauses Contractuelles Abusives
350 € de frais annulés
30 jours

The Problem

Rita signed a 24-month contract for 500Mbps internet at €45/month. The actual speed never exceeded 100Mbps despite multiple technician visits. When she tried to cancel, they demanded €350 early termination fee.

Preuves
Contract
Speed Tests
Technician Reports
Jour
3

Started with AnyComplaint

Rita documented the consistent underperformance and failed resolution attempts.

What speed did your contract promise, and what are you actually receiving?
500Mbps promised, but I never get more than 100Mbps. I've done dozens of speed tests.
If the provider consistently fails to deliver the contracted service, you have grounds for termination without penalty. The provider is the one in breach, not you.
4 questions clarifiantes
6 faits extraits
Jour
3

Complaint Generated

A termination notice was created citing the provider's breach of contract.

Document Généré
REF: AC-2024-XXXX
Réclamation Formelle
O serviço contratado nunca atingiu a velocidade acordada de 500Mbps, registando-se consistentemente velocidades inferiores a 100Mbps. Face ao incumprimento persistente do contrato por parte do prestador de serviços, nos termos do artigo 801.º do Código Civil, exerço o direito de resolução do contrato sem qualquer penalização...
[...continue avec structure formelle, citations juridiques et recours demandés]
Código Civil, Art. 801.º

Termination for non-performance

Lei n.º 23/96, Art. 10.º

Essential services regulation

Jour
18

Company Response

After ANACOM intervention, the telecom company responded.

"Following review of technical reports and your complaint, we accept that service performance did not meet contracted standards. We will process your cancellation without any early termination fee."

— Service Client
Jour
30

Resolution

Rita's contract was terminated with no penalty. She switched to a provider that delivers consistent speeds.

€350 fee waived
Récupéré
Contract terminated without penalty
No early termination fee
Free to switch providers
"

Ils ont essayé de me piéger dans un contrat pour un service qu'ils ne pouvaient pas fournir. La plainte formelle avec les preuves de test de vitesse a rendu leur cas indéfendable.

RC
Rita C.
Vila Nova de Gaia

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