L'histoire de Tiago
Frais surprises à annulation complète
The Problem
Tiago rented a car in Madeira for a week (€280). Upon return, he was charged an additional €420 for "damage" - a small scratch that was already documented on the pickup form. The rental company insisted the charge was valid.
Started with AnyComplaint
Tiago had documented the car's condition at pickup with photos and the signed inspection form.
Complaint Generated
A demand for charge reversal was created with documentation of the pre-existing damage.
Prohibited clauses in consumer contracts
Right to information and fair dealing
Company Response
After a credit card dispute was filed alongside the formal complaint, the rental company responded.
"We have reviewed the pickup inspection form and acknowledge that the damage in question was pre-existing. We apologize for the error and are processing a full refund of the €420 charge."
Resolution
The full amount was refunded to Tiago's credit card.
"Photographiez toujours la voiture et gardez vos documents ! Sans ces photos et le formulaire de prise en charge, ça aurait été ma parole contre la leur.
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