Back to Travel & Flight Issues
CN

Catarina's Story

Lost luggage to full compensation

Travel & Flight Issues
€1,200 compensation
60 days

The Problem

Catarina's checked luggage was lost on a Ryanair flight to Berlin for a business conference. The suitcase contained work equipment, professional clothing, and personal items worth €1,500. The airline offered only €200.

Evidence
PIR Report
Content Receipts
Airline Offer
Day
5

Started with AnyComplaint

Catarina documented all lost items with receipts and photos.

Do you have receipts or other proof for the items in your lost luggage?
Yes, I kept receipts for the laptop bag, professional clothes, and have photos of everything from before the trip.
Excellent. Under the Montreal Convention, airlines are liable for up to approximately €1,300 for lost baggage on international flights. With documented proof of contents, you can claim the full value up to this limit.
4 clarifying questions
6 facts extracted
Day
5

Complaint Generated

A detailed claim with itemized list and proof of value was prepared.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
Nos termos do artigo 22.º da Convenção de Montreal, a transportadora é responsável pelo dano resultante da perda de bagagem até ao limite de 1.288 DSE (aproximadamente €1.550). Anexo lista detalhada dos bens perdidos com comprovativo de valor, totalizando €1.500...
[...continues with formal structure, legal citations, and requested remedies]
Montreal Convention, Art. 22.º

Baggage liability up to ~€1,300

Regulamento (CE) n.º 889/2002, Art. 3.º

EU implementation of liability limits

Day
40

Company Response

After escalation and threat of legal action, Ryanair revised their offer.

"Following review of the documentation provided, we have reassessed your claim. We will compensate €1,200 for the lost baggage, reflecting the documented value of contents up to the liability limit."

— Customer Service
Day
60

Resolution

Catarina received €1,200 compensation - six times the original offer.

€1,200
Recovered
€1,200 compensation (up from €200 offer)
Full documented value recovered
Claim processed within Montreal Convention limits
"

They tried to lowball me with €200. Knowing about the Montreal Convention and having all my receipts got me €1,200. Always keep receipts and photograph your luggage contents!

CN
Catarina N.
Leiria

Having a similar issue?

Start your complaint now and get a professionally crafted letter with Portuguese legal citations.

Start Your Complaint

See more success stories

More Travel & Flight Issues cases|All issues