Back to Defective Products
PL

Pedro's Story

Swelling battery repaired under warranty

Defective Products
Free repair
18 days

The Problem

Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.

Evidence
Purchase Proof
Swollen Battery
Warranty Denial
Day
2

Started with AnyComplaint

Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.

Battery swelling is typically a manufacturing defect, not normal wear. When exactly did you notice the swelling?
About 2 weeks ago. The back of the phone is now visibly bulging.
This is covered under DL 67/2003. At 14 months, you're well within the warranty period, and a swelling battery is a safety-critical defect that cannot be attributed to normal use.
4 clarifying questions
6 facts extracted
Day
2

Complaint Generated

The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.

Generated Document
REF: AC-2024-XXXX
Formal Complaint
O defeito em causa - dilatação da bateria - constitui uma anomalia de fabrico que compromete a segurança do equipamento e do utilizador. Nos termos do artigo 5.º do DL 67/2003, os defeitos manifestados nos primeiros 2 anos presumem-se existentes à data da entrega...
[...continues with formal structure, legal citations, and requested remedies]
DL 67/2003, Art. 5.º

Presumption of pre-existing defect

Lei n.º 24/96, Art. 5.º

Right to safety

Day
8

Company Response

The manufacturer reversed their decision after reviewing the formal complaint.

"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."

— Customer Service
Day
18

Resolution

Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.

Free repair
Achieved
Free battery replacement
12-month warranty on new battery
Device fully functional
"

They tried to dismiss it as wear and tear, but the law was clearly on my side. The formal complaint changed everything.

PL
Pedro L.
Braga

Having a similar issue?

Start your complaint now and get a professionally crafted letter with Portuguese legal citations.

Start Your Complaint

See more success stories

More Defective Products cases|All issues