История Инес

От неполной уборки до полного возврата

Низкое качество услуг

Возврат €180

8 дней

The Problem

Inês booked a professional deep cleaning service for €180 before moving into a new apartment. The cleaners left after 2 hours (contracted for 5) leaving bathrooms, kitchen appliances, and windows untouched.

Доказательства

Booking Confirmation

Uncleaned Areas

Service Booking

День

Started with AnyComplaint

Inês documented the incomplete service with photos and booking details.

What areas were included in the deep clean service you booked?

Full apartment - 2 bathrooms, kitchen with all appliances, 3 bedrooms, living room, and all windows.

And what was actually cleaned?

Just the bedrooms and living room floors. They left without doing the rest.

4 уточняющих вопросов

6 извлечённых фактов

День

Complaint Generated

A refund demand letter was created based on the partial service delivery.

Сгенерированный Документ

REF: AC-2024-XXXX

Официальная Жалоба

O serviço contratado não foi cumprido na sua totalidade. Dos 5 elementos acordados (casas de banho, cozinha, quartos, sala e janelas), apenas 2 foram parcialmente executados. Exijo a restituição integral do valor pago, no montante de €180...

[...документ продолжается с официальной структурой, правовыми ссылками и требуемыми мерами]

Lei n.º 24/96, Art. 4.º

Right to quality services

Código Civil, Art. 795.º

Non-performance excuses counter-obligation

День

Company Response

The cleaning company responded via email.

"We sincerely apologize for the substandard service. Our team has been spoken to about this incident. We are processing a full refund to your account."
— Служба Поддержки

День

Resolution

Inês received a full refund and used another service that completed the deep clean properly.

€180

Возвращено

Full refund processed

Company apologized formally

Hired alternative service

"
Сначала они пытались предложить частичную скидку. Официальная жалоба дала им понять, что я настроена серьёзно. Полный возврат за неделю.
IT
Inês T.
Setúbal

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