История Марии
От затопленной кухни до полной замены
The Problem
Maria bought a washing machine from Worten for €650. After only 3 uses, a manufacturing defect caused water to leak, flooding her kitchen and causing additional damage. The store offered only repair, not replacement.
Started with AnyComplaint
Maria used AnyComplaint to understand her rights. Our AI explained that under Portuguese law, she could demand replacement for defects appearing within 30 days.
Complaint Generated
A formal demand letter was generated citing the 30-day rejection right under Portuguese consumer law.
Right to replacement within 30 days
Seller liability for non-conformity
Company Response
After receiving the formal complaint, Worten contacted Maria to arrange the replacement.
"We acknowledge your right to replacement under the applicable consumer protection laws. We will deliver a new unit within 5 business days and collect the defective machine at no cost to you."
Resolution
Maria received a brand new washing machine. Worten also provided a €100 voucher for the inconvenience caused by the water damage.
"Я была так расстроена, когда они предложили только ремонт. Письмо AnyComplaint дало им понять, что я знаю свои права. Получила новую машину и подарочный сертификат!
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