История Педро

Вздувшийся аккумулятор отремонтирован по гарантии

Дефектные товары

Бесплатный ремонт

18 дней

The Problem

Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.

Доказательства

Purchase Proof

Swollen Battery

Warranty Denial

День

Started with AnyComplaint

Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.

Battery swelling is typically a manufacturing defect, not normal wear. When exactly did you notice the swelling?

About 2 weeks ago. The back of the phone is now visibly bulging.

This is covered under DL 67/2003. At 14 months, you're well within the warranty period, and a swelling battery is a safety-critical defect that cannot be attributed to normal use.

4 уточняющих вопросов

6 извлечённых фактов

День

Complaint Generated

The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.

Сгенерированный Документ

REF: AC-2024-XXXX

Официальная Жалоба

O defeito em causa - dilatação da bateria - constitui uma anomalia de fabrico que compromete a segurança do equipamento e do utilizador. Nos termos do artigo 5.º do DL 67/2003, os defeitos manifestados nos primeiros 2 anos presumem-se existentes à data da entrega...

[...документ продолжается с официальной структурой, правовыми ссылками и требуемыми мерами]

DL 67/2003, Art. 5.º

Presumption of pre-existing defect

Lei n.º 24/96, Art. 5.º

Right to safety

День

Company Response

The manufacturer reversed their decision after reviewing the formal complaint.

"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."
— Служба Поддержки

День

Resolution

Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.

Free repair

Достигнуто

Free battery replacement

12-month warranty on new battery

Device fully functional

"
Они пытались списать это на нормальный износ, но закон был явно на моей стороне. Официальная жалоба всё изменила.
PL
Pedro L.
Braga

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