Назад к Нечестные условия договора
TA

История Тиаго

От неожиданных платежей до полного возврата

Нечестные условия договора
€420 возвращено
22 дней

The Problem

Tiago rented a car in Madeira for a week (€280). Upon return, he was charged an additional €420 for "damage" - a small scratch that was already documented on the pickup form. The rental company insisted the charge was valid.

Доказательства
Rental Agreement
Pickup Inspection
Credit Card Charge
Car Photos
День
2

Started with AnyComplaint

Tiago had documented the car's condition at pickup with photos and the signed inspection form.

Did you photograph the car when you picked it up?
Yes, and the scratch they're charging me for was already marked on the pickup form. I have the copy.
Excellent. This is a clear case of an unjustified charge. The pickup inspection form is legally binding evidence of the car's pre-existing condition.
4 уточняющих вопросов
6 извлечённых фактов
День
2

Complaint Generated

A demand for charge reversal was created with documentation of the pre-existing damage.

Сгенерированный Документ
REF: AC-2024-XXXX
Официальная Жалоба
A cobrança de €420 por danos é totalmente injustificada. O dano alegado - arranhão na porta direita traseira - encontrava-se já documentado no formulário de inspeção no momento do levantamento, assinado pelo funcionário da empresa. Exijo a restituição imediata deste valor...
[...документ продолжается с официальной структурой, правовыми ссылками и требуемыми мерами]
DL 446/85, Art. 21.º

Prohibited clauses in consumer contracts

Lei n.º 24/96, Art. 8.º

Right to information and fair dealing

День
12

Company Response

After a credit card dispute was filed alongside the formal complaint, the rental company responded.

"We have reviewed the pickup inspection form and acknowledge that the damage in question was pre-existing. We apologize for the error and are processing a full refund of the €420 charge."

— Служба Поддержки
День
22

Resolution

The full amount was refunded to Tiago's credit card.

€420
Возвращено
Full charge reversal
Credit card dispute resolved
Company apology received
"

Всегда фотографируйте машину и храните документы! Без этих фотографий и акта приёма это было бы моё слово против их.

TA
Tiago A.
Funchal

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