Defective Products
Warranty claims, faulty goods, and product returns under Portuguese consumer law. Get full refunds or replacements for products that don't meet quality standards.
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Your Rights in Portugal
These are the key laws that protect you. Our complaint letters automatically cite the relevant articles based on your specific situation.
Lei de Defesa do Consumidor
"Consumers have the right to goods and services of adequate quality, which must be fit for their normal purpose and match the description provided."
View full textConsumer Goods Warranty Law
"Consumer goods benefit from a 3-year legal guarantee. Defects appearing within one year are presumed to have existed at delivery."
View full textLei de Defesa do Consumidor
"Consumers are entitled to repair, replacement, price reduction, or contract termination when goods do not conform to the contract."
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Success Stories
See how other Portuguese citizens resolved their issues using AnyComplaint.
João M.
Lisbon
"My laptop stopped working after 8 months. The store refused warranty service, claiming it was my fault..."
Maria S.
Porto
"The washing machine flooded my kitchen after just 3 uses. The store wanted to repair it, but I demanded a replacement..."
Pedro L.
Braga
"My phone battery started swelling at 14 months. The brand said it was normal wear and tear..."
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