História do Carlos
Reparação de travões falhada a arranjo gratuito + €200
The Problem
Carlos paid €450 for brake pad and disc replacement at a local garage. Within a week, the brakes started making the same squealing noise. The garage refused to re-examine the car without charging again.
Started with AnyComplaint
Carlos described the issue. Our AI explained that car repairs come with an implied warranty for proper workmanship.
Complaint Generated
A complaint was generated emphasizing the safety implications and the right to proper service.
Quality of services
Service contract obligations
Company Response
The garage owner called Carlos after receiving the complaint.
"We apologize for the inconvenience. Please bring the car in tomorrow and we will inspect and repair it at no additional cost. We want to maintain our reputation."
Resolution
The garage discovered an installation error and fixed it properly. They also provided a discount voucher for future services.
"O problema com os travões era perigoso. A oficina não levou a sério até receberem a carta formal. Arranjaram-nos devidamente e devolveram-me dinheiro.
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