História do João
De garantia recusada a reembolso total de €1.200
The Problem
João purchased a laptop from MediaMarkt in Lisbon for €1,200. After 8 months of normal use, the motherboard failed completely. When he brought it to the store, they refused warranty service, claiming the damage was caused by "user negligence" without any technical assessment.
Started with AnyComplaint
João described his situation to our AI assistant, which asked targeted questions to understand the full scope of the issue and gather all relevant facts.
Complaint Generated
Based on the facts gathered, AnyComplaint generated a formal complaint letter with relevant Portuguese consumer protection laws.
Right to goods of quality and conformity
3-year warranty for consumer goods
Company Response
MediaMarkt's customer service department contacted João within 3 days of receiving the formal complaint letter.
"We have reviewed your complaint and acknowledge that the warranty terms apply to your situation. We apologize for the inconvenience and are prepared to offer a full refund for the defective laptop."
Resolution
The refund was processed to João's original payment method. The entire process took just 14 days from initial complaint to resolution.
"Não acreditei na rapidez com que funcionou. A carta formal com citações legais fez toda a diferença. Passaram de me ignorar a oferecer reembolso total.
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