História do Pedro
Bateria inchada reparada sob garantia
The Problem
Pedro's smartphone, purchased for €800, developed a swelling battery after 14 months. The manufacturer claimed this was "normal wear and tear" not covered by warranty, despite it being a known safety issue.
Started with AnyComplaint
Pedro described the battery issue. Our AI identified this as a clear manufacturing defect covered under the 3-year Portuguese warranty.
Complaint Generated
The complaint emphasized the safety aspect of the defect and the clear manufacturing origin.
Presumption of pre-existing defect
Right to safety
Company Response
The manufacturer reversed their decision after reviewing the formal complaint.
"Upon further review, we have determined that the battery issue qualifies for warranty service. Please visit any authorized service center for free repair or battery replacement."
Resolution
Pedro received a complete battery replacement at no cost, with a new warranty period for the replaced component.
"Tentaram descartar como desgaste normal, mas a lei estava claramente do meu lado. A queixa formal mudou tudo.
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